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Shipping Policy

Shipping & Delivery Policy

Last Updated: 29 September 2026

At Battery Express, we provide doorstep delivery of automotive batteries and related products to customers in our service areas. This Shipping & Delivery Policy explains our delivery areas, estimated delivery times, shipping process, and related conditions.

1. Delivery Areas

Battery Express currently provides delivery services within:

  • Andhra Pradesh

  • Telangana

Delivery availability may vary depending on the customer's exact location, delivery address, product availability, and service coverage.

If delivery is not available to a particular location, we will inform the customer as soon as reasonably possible.

2. Delivery Time

Orders are generally delivered within 2–5 business days after the order has been confirmed and is ready for dispatch.

Delivery times are estimates and may vary due to:

  • Product availability

  • Delivery location

  • Weather conditions

  • Traffic or transportation delays

  • Public holidays

  • Operational or logistics issues

  • Events beyond our reasonable control

We will make reasonable efforts to deliver orders within the estimated timeframe.

3. Order Processing

Orders are processed after the order has been successfully placed and, where applicable, payment has been confirmed.

For Cash on Delivery (COD) orders, the order may be subject to a confirmation call before dispatch.

Orders may not be dispatched until required order or payment verification has been completed.

4. Delivery Charges

Any applicable delivery charges will be displayed or communicated to the customer before the order is completed.

Delivery charges may vary depending on the delivery location, product, order, or service requirements.

If free delivery is offered for a particular product or order, the applicable offer or product page will specify the relevant conditions.

5. Doorstep Delivery

Orders are delivered to the shipping address provided by the customer at the time of purchase.

Customers should provide an accurate and complete delivery address and a working phone number to help ensure successful delivery.

Our delivery personnel may contact the customer by phone when necessary to coordinate delivery.

6. Battery Installation

Battery Express may provide battery installation services where available.

Installation charges, if applicable, depend on the customer's location or vehicle and may be communicated separately.

Installation availability may vary by location and vehicle type.

7. Old Battery Exchange / Collection

Where an order includes an old-battery exchange, Battery Express may collect the customer's old battery at the time of delivery, subject to the applicable exchange conditions.

The exchange value may depend on the applicable battery type, capacity, condition, and exchange terms displayed or communicated at the time of purchase.

Customers should ensure that the old battery is available for collection when the new battery is delivered if an exchange has been selected.

8. Delivery Delays

Although we aim to deliver orders within the estimated 2–5 business day period, unforeseen circumstances may occasionally cause delays.

Battery Express is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural events, transportation disruptions, public authorities, strikes, or other unexpected logistics issues.

If we become aware of a significant delay, we will make reasonable efforts to communicate the updated delivery information to the customer.

9. Incorrect or Incomplete Address

Customers are responsible for providing an accurate delivery address and contact number.

If an order cannot be delivered because of an incorrect, incomplete, or inaccessible address or because the customer cannot be contacted, additional delivery arrangements or charges may apply.

10. Damaged or Incorrect Product

Customers should inspect the product at delivery where reasonably possible.

If you receive a product that is damaged, defective, or different from the product ordered, please contact Battery Express as soon as possible.

Eligible cases will be handled in accordance with our Return & Refund Policy.

11. Delivery Confirmation

Delivery may be confirmed through information such as:

  • Delivery confirmation from the logistics provider

  • Customer confirmation

  • Phone or other communication with the customer

  • Other reasonable delivery records

Customers should retain their order or invoice details for future reference.

12. Shipping and Delivery Contact

For questions regarding an order or delivery, please contact:

Battery Express
Trading as: Battery Express

Email: info@batteryexpress.co.in
Phone: 9154007997

Address:
20-1-3/1, Main Rd, beside Y Convection,
Near Raghavendra Theatre, Ayodhya Nagar,
Vijayawada, Andhra Pradesh – 520003

GSTIN: 37CSXPA8815L1ZY

Website: https://batteryexpress.in