Privacy Policy

Last Updated: 29 September 2026

At Battery Express, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting us.

This Privacy Policy explains what information we collect, how we use it, when we share it, and how we protect it.

Information We Collect

When you place an order or browse our store, we may collect personal information such as:

• Name

• Billing address

• Shipping/delivery address

• Email address

• Phone number

• Order and purchase information

• Payment information

• Other information you voluntarily provide when contacting us or using our services

Payment details are processed securely through our payment gateway. Battery Express does not store complete payment card details on its own servers.

How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Processing and fulfilling your orders

• Arranging shipping and delivery

• Confirming and communicating about your orders

• Providing customer support

• Processing returns, replacements, and refunds

• Communicating with you about products, services, and offers where permitted

• Screening orders for potential fraud, misuse, or security risks

• Improving and optimising our website, products, and services

• Maintaining business and transaction records

• Complying with applicable legal and regulatory requirements

Sharing Your Information

We may share your personal information with third parties only when reasonably necessary to provide our products and services or comply with applicable requirements.

For example, information may be shared with:

• Payment gateways to securely process payments

• Courier and logistics partners to deliver your orders

• Service providers assisting us with website operations, customer support, security, or other necessary business functions

• Government authorities or other parties where disclosure is required by applicable law

We share only information reasonably necessary for the relevant purpose.

We do not sell or rent your personal information to third parties.

Data Retention and Security

We retain order and transaction information for as long as reasonably necessary for business, accounting, customer-service, warranty, legal, tax, dispute-resolution, and other legitimate purposes.

If you request deletion of your personal information, we will consider and process the request subject to applicable legal and business record-retention requirements.

We use reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure.

Payment information is processed securely through our payment gateway and is not stored on our servers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Cookies and Website Usage

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, improve website performance, and support our services.

Cookies may collect technical information such as browser type, device information, pages visited, and other website-usage information.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Your Rights

Subject to applicable law, you may contact us to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where applicable

• Ask questions about how your information is collected or used

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required for legal, accounting, transaction, warranty, security, or other legitimate purposes.

Third-Party Services and Websites

Our website may contain links to third-party websites or use third-party services such as payment gateways and delivery providers.

Third-party services operate under their own terms and privacy policies. Battery Express is not responsible for the privacy practices or security of third-party websites or services.

We recommend reviewing the applicable privacy policy of any third-party service before providing information directly to that service.

Children's Privacy

Our website is not specifically directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any updated Privacy Policy will be published on this page with a revised Last Updated date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Battery Express
Trading as: Battery Express

Email: info@batteryexpress.co.in
Phone: 9154007997

Address:
20-1-3/1, Main Rd, beside Y Convection,
Near Raghavendra Theatre, Ayodhya Nagar,
Vijayawada, Andhra Pradesh – 520003

GSTIN: 37CSXPA8815L1ZY

Website: https://batteryexpress.in