FAQ
Frequently Asked Questions
Have questions about battery prices, exchange, warranty, installation or choosing the right battery? Below are answers to some of the most common queries.
What do the two prices shown on a product mean?
Some products display two prices:
Exchange Price – lower price when you hand over your old battery of the same or specified Ah rating.
New Battery Price – higher price when you purchase the new battery without an exchange.
The difference reflects the value of the old‑battery exchange. See our Old Battery Exchange policy for details.
What is a pro‑rata warranty?
A pro‑rata warranty means that after the free‑replacement period ends, an eligible battery failure may qualify for a discounted replacement instead of a completely free one. Warranty terms and eligibility vary by manufacturer and product; check the warranty information provided with the specific battery.
Is battery fitting included?
Where installation service is available, Battery Express can provide battery fitting and a basic charging‑system check. Availability may depend on location, vehicle or product. Any applicable installation charges will be communicated as required. Refer to our Delivery & Fitting information for more details.
How do I know which battery fits my car?
Choose the correct car battery by checking the vehicle manufacturer’s recommended specifications:
Battery capacity (Ah)
Cold Cranking Amps (CCA), if applicable
Battery dimensions
Terminal configuration and position
Battery type
Vehicle model and variant
If you’re unsure, send us your vehicle registration number or call Battery Express at 9154007997, and we’ll help identify a suitable battery.
Should I choose a flat plate or tubular battery for my inverter?
The right battery depends on your backup needs and usage pattern:
Short or occasional power cuts – flat plate battery may be suitable.
Frequent or longer power cuts – tubular battery may be better.
Limited installation height – short tubular battery can be considered.
Also check your inverter’s voltage, Ah requirement, connected load and available space before purchasing.
Are the batteries new?
Yes. Battery Express supplies new batteries, subject to the specific product listing and availability. Products come with the manufacturer’s warranty, and the manufacturing month and year are usually marked on the battery case. We do not intentionally sell refurbished or relabelled batteries as new.
Do car batteries require regular servicing?
Most modern sealed, maintenance‑free automotive batteries do not need routine electrolyte‑water topping. However, requirements vary by product type. Some inverter and lead‑acid batteries may need periodic distilled‑water maintenance. Always follow the manufacturer’s maintenance and installation instructions for the specific battery.
Can I pay for my order on delivery?
Cash on Delivery (COD) may be available for eligible orders and serviceable pin codes. Available payment methods are shown during checkout. COD orders may also require a confirmation call before dispatch.
Can I exchange my old battery?
Yes, eligible batteries can be exchanged according to the old‑battery exchange terms. The exchange value depends on the old battery’s type, Ah rating, condition and other criteria. Check the product listing or contact us before placing your order if you need clarification.
How long does delivery take?
Our standard delivery time is generally 2–5 business days for serviceable locations in Andhra Pradesh and Telangana. Actual delivery time may vary based on product availability, location, order confirmation and other logistical factors.
Do you provide battery installation?
Battery Express provides battery installation where the service is available. Installation charges, if applicable, may depend on location or vehicle/equipment.